FAQ
1. What products does Hubbajem offer?
We mainly offer barware sets and related accessories, including Bottle Openers and Cocktail Tools.
2. Where can I find detailed product information?
You can find product descriptions, specifications, images, and other relevant details on the corresponding product pages. If you have additional questions, please contact us by email.
3. How can I choose the right barware?
We recommend choosing products according to your intended use, personal needs, and the specifications listed on the relevant product page. If you are unsure about a product, please contact our customer support team before purchasing.
4. How can I place an order?
Select the products you want and follow the website checkout process to enter the required information and submit your order. Please check your product details and shipping address before completing payment.
5. How long does order processing take?
Orders generally take 1–3 business days to process. Weekends and public holidays are not included in the processing time.
6. How long does shipping take?
Estimated delivery takes 7–15 business days after dispatch. Including order processing time, the estimated total delivery time is 8–18 business days.
7. How much is shipping?
Orders with a discounted merchandise subtotal of US$39.99 or more qualify for free shipping. Orders below US$39.99 are subject to a US$12.99 shipping fee.
8. How can I track my order?
After your order has been shipped, available tracking information will be provided through relevant order notifications or other applicable methods.
9. Can I return an item?
Yes. Customers may generally contact us to request a return within 30 days of delivery, subject to the applicable return conditions.
10. How long do refunds take?
Once a return has been approved, refunds generally take 5–10 business days to process. The actual time for funds to appear may depend on your bank or payment provider.
11. Do you offer exchanges?
If you would like to exchange an item, please contact us first to confirm the product details and available arrangements. Exchanges require customer support approval and are subject to stock availability.
12. Who pays for return shipping?
Unless otherwise required by law, or where customer support confirms a product quality issue, shipping damage, or an incorrect item, customers are generally responsible for return shipping costs.
13. Do you charge restocking fees?
No. We do not charge restocking fees for returned items.
14. How can I contact customer support?
You can reach us through the following channels:
Email: [email protected]
Phone: +86 13895079317
Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)