Shipping policy
We aim to process customer orders promptly and deliver products to the shipping address provided. Please make sure your shipping information is accurate and complete before placing an order.
1. Order Processing Time
Orders generally require 1–3 business days to process. Processing time excludes weekends and public holidays. Once an order is confirmed, we will arrange the preparation and shipment of the items.
2. Shipping Time
Estimated delivery time is 7–15 business days after dispatch. Including order processing time, the estimated total delivery time is 8–18 business days.
Actual delivery times may vary depending on the destination, carrier arrangements, weather conditions, customs inspections, and other circumstances beyond our control.
3. Shipping Fees
- Orders with a discounted merchandise subtotal of US$39.99 or more qualify for free shipping.
- Orders with a discounted merchandise subtotal below US$39.99 are subject to a US$12.99 shipping fee.
Applicable shipping charges will be displayed at checkout.
4. Order Tracking
After an order has been shipped, available tracking information will be provided through relevant order notifications or other applicable methods. Tracking information may take some time to become available or update.
5. Shipping Information
Customers are responsible for providing accurate and complete shipping details, including the recipient's name, address, postal code, and contact information. Incorrect or incomplete information may affect delivery.
6. Shipping Delays
Deliveries may be delayed during holidays, severe weather, peak shipping periods, or other circumstances beyond our control. If your tracking information has not been updated for an extended period or your order has not arrived within the estimated delivery timeframe, please contact us for assistance.
For shipping inquiries, please email us at [email protected].