Refund policy
We want our customers to be satisfied with their purchases. If you are not satisfied with an item you received, you may request a return, refund, or exchange in accordance with the policy below.
1. Return Request Period
Customers may contact us to request a return within 30 days of delivery. Requests submitted after this period may not be accepted, except where otherwise required by applicable law.
2. Return Conditions
Returned items should be kept in their original condition whenever possible, including being unused and undamaged, with original packaging and relevant accessories included.
If an item has a quality issue, was damaged during shipping, or does not match the order, please contact us promptly and provide your order information and any necessary photos so we can review the situation.
3. How to Request a Return
Please email [email protected] and provide the following information:
- Your order number;
- The name of the item you wish to return;
- The reason for the return;
- Relevant photos if the item is damaged or has a quality issue.
After reviewing your request, our customer support team will provide further return instructions. Please do not send an item back before receiving return instructions from us.
4. Refund Processing
Once the returned item has been reviewed and approved for a refund, we will arrange the refund. Refunds generally take 5–10 business days to process.
Refunds will be issued to the original payment method or handled according to the applicable payment provider's procedures. The time required for the funds to appear in your account may vary depending on your bank or payment service provider.
5. Exchange Policy
If you would like to exchange an item, please contact us first to confirm the product details and available exchange arrangements. Exchanges require customer support approval and are subject to product availability and the circumstances of the request.
6. Return Shipping Costs
Unless otherwise required by applicable law, or where customer support confirms that the item has a quality issue, was damaged during shipping, or was sent incorrectly, customers are responsible for return shipping costs.
7. Restocking Fees
We do not charge restocking fees for returned items.
8. Contact Us
To request a return, refund, or exchange, please contact us at:
Please include your order number and a description of the issue so we can assist you efficiently.