Terms of service
Hubbajem is committed to providing customers with a clear and convenient shopping experience, along with appropriate assistance for product inquiries, order-related matters, and after-sales support.
1. Product Information
We make reasonable efforts to display basic product information, features, specifications, and relevant descriptions on our product pages. Colors and visual presentation may vary slightly between product images and actual items due to differences in screen settings and display devices.
For products such as Bottle Openers and Cocktail Tools, customers are encouraged to review the product specifications, materials, and other relevant information carefully before purchasing. Please choose products according to your actual needs.
2. Order Support
After placing an order, customers may contact our support team to ask about order status or related matters. If you need to make changes to your order information, please contact us as soon as possible. Changes may not be possible once an order has entered processing or shipping.
3. Shipping Services
Orders are processed and shipped in accordance with our Shipping Policy. Please refer to that policy for information about processing times, estimated delivery times, and shipping fees.
4. After-Sales Support
If you receive an item with a quality issue, shipping damage, or a discrepancy from your order, please contact us promptly. Include your order number and relevant photos so our customer support team can review the issue and provide an appropriate solution.
5. Product Use and Safety
Please use products according to the descriptions and intended applications provided on the relevant product pages. When using bottle openers and cocktail tools, handle them carefully and avoid improper use that could cause injury. Keep these tools out of the reach of children.
6. Customer Support Hours
Our customer support hours are:
Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
Inquiries received outside business hours will be addressed on the next business day.
7. Contact Channels
Email: [email protected]
Phone: +86 13895079317
Website: https://hubbajem.com
We aim to provide reasonable assistance based on each customer's circumstances and continuously improve the shopping and after-sales experience.